Have questions about our automated online printing service? Here are answers to some of the more common questions we get asked as well as some instructions for navigating our site….
What type of file do I need to order prints through your website?
Our automated software only handles PDFs. These files are easy for our system to manipulate. We automate to keep costs low on this end so that we can offer you a great price on printing. PDFs are now the standard format for blueprints, engineering drawings, and construction documents, including spec books. We will be offering many other features to the site, and PDF is the platform that integrates well across all kinds of software and printing platforms. To ensure that we have the most up-to-date services for you, we ask that you upload only these files.
What if I need to insert pages or delete pages or make other changes to the file I am giving you?
We offer free, distributable tools from PDFill to manipulate the files. Just click on “Media Manager” and at the bottom of the list of your files, there is a free tool there for editing the files. It is very easy to use, and there is also a link to the support page which gives you more.
What is the “Buy More Storage” button used for in the Account Manager?
The “Buy More Storage” is used to buy additional cloud based file storage for your plans and documents. This gives you an option to buy the Plan Room software including the upcoming improvements on a subscription basis. As we upgrade and add new features, you continue to pay the same low price for both Plan Room usage and storage together. The Plan Room Module is $5.00 per month and the storage is $0.75 per 1GB of file storage in the cloud.
What does the Plan Room Module give me?
The full Plan Room Module, scheduled to be completed by the end of the year, will allow you to share files with other people, organize your files into folders, download your files, and organize addendums and revisions to your plans. It also features a download portal that can be given out to people not connected within the Blueprints Printing web site, so you can easily share information and documents with whomever you need to.
How do I tell what I am signed up for or what I have ordered?
Under “Addresses and Orders” in the Account Management feature, you will find an area that lists: your subscriptions, organizes your addresses, and lists the orders that are most recent in your account. It will also displays your saved “Payment Methods” by displaying the last four digits of your credit cards on file.
How can I send files to multiple addresses?
You can send files to multiple addresses during the checkout process. First, put in the new addresses under your “Addresses and Orders” link in your Account Manager after signing in (left hand side of the screen under your name). Put in any addresses to organize your contacts list by clicking Add or Edit Addresses under the “Other Shipping Addresses” section. During Checkout on the subtotal screen, you can click the link “Set Addresses” which is the line that says “You can send this order to multiple addresses”. (Note: You must have specified more than quantity 1 in order to have this option.) You can also click “Ship to a different address” during the Checkout process.
How do I get a quote on the printing
Our system is fully automated. Just upload your files, go through the checkout process, and along the way you will notice the system building an order total for you. This is your total for the printing. All files can be directly printed right from the web site without you having to leave your desk! Once you order the prints, they will be on their way to you in under 48 hours.
What is the shipping time
Our orders ship within 48 hours from the time you submit the job. If the order is very large, or there is a problem with the order, customer service will contact you immediately to straighten out any complications and get your order shipped. So ensure that you have up-to-date contact information where we can reach you!
Can one company have multiple accounts
Yes. One company may have many accounts.
How do I get a “Coupon Code”
By inviting people from inside and outside your organization, you can get coupon codes that will automatically populate to your Account Manager screen (Dashboard). These codes can then be put into the final order screen to discount your order.
What is your pricing
Our pricing can be found at https://blueprintsprinting.com/pricing or a short list can be found on the Features page of the site at https://blueprintsprinting.com/features about halfway down the page or by clicking “Size” on the Navigation Bar.
What payment methods can I use
We currently accept all major credit cards to pay for your blueprints, proposals, architectural renderings, large color documents, and more. After you have been a client for 90 days, options will appear for credit terms with us. Fill out the online form to request terms with the company.
How do I save multiple shipping addresses
Put in the new addresses under your “Addresses and Orders” link in your Account Manager after signing in (left hand side of the screen under your name). Put in any addresses to organize your contacts list by clicking Add or Edit Addresses under the “Other Shipping Addresses” section. The system saves these addresses when you click “Save”.
How do I print blueprints for a file I uploaded
From the “Home” screen, click “Print a new job” or go to your Media Manager and select a file to print by clicking “Order” on the right hand side of that file. This will begin the ordering options.
Understanding the “File Upload” options
The “File Upload” feature allows you to designate what type of file it is that you are uploading. This gives you specific options as you order that item 1. Blueprint option: This designation is for large black and white documents, engineering and architectural drawings that are larger than 12×18. Don’t worry, if they are in color, you can designate how you want them to look during checkout. 2. Spec Book option: This designation is for specification books, manuals, or other black and white small format documents (11×17 or under) that you would like printed. These books are bound differently, using comb, spiral, or post bindings and typically accompany large plans. 3. Proposal: This designation is for proposal books that you are sending to potential customers. These books or booklets are typically in color, and this designates them to be printed on heavier paper stock and either color or a mix of color and black and white. 4. Lg. Color Print: This designation is for a large format color document. Many times architects, construction companies, engineering firms, and other customers may need a large color document for a proposal or a presentation. You can get these documents right through blueprintsprinting.com by uploading with this designation. Blueprints is not the only type of document we can print and ship to you, and our color prints are very high quality.
I need to make more room in my Media Manager, how do I do that
The “Delete” option allows you to free up more file storage space for jobs that you no longer want. This frees up instant storage for you. If you need more storage and do not want to delete files, click the “Buy More Storage” button on the “Home” page in your Account Manager.
What modules are available right now
Printing and Plan Room Modules are available right now. The Plan Room functionality is still limited to simply file storage as we test other parts of the module. Our new Bid Software will also becoming available by the first quarter of 2015. Once the Plan Room software is completed, a Plan Room link will replace the Media Manager on the Account Manager. This will occur if you have purchased additional storage, which unlocks the Plan Room functionality.
Why can’t I share or download my documents
Downloading documents is only available in the Plan Room Module. That module can be purchased by purchasing a minimum of 1GB of storage on the site. This is priced at just $5.75 per month and will give you full functionality for the Plan Room. The Plan Room Module itself is $5.00 per month, and the additional 1GB of storage is $0.75. When you purchase the Plan Room, additional options appear to download and share the documents.
How do I delete an item out of my cart
Click the red “X” next to the item. The system automatically updates the total for you.
How do I save a payment method in my account or delete a payment method in my account
Once a credit card is used, the system will automatically save it in the account. The credit card will be designated by the last four digits of the card. The card can be deleted under the Addresses and Orders area in the Account Manager. At the very bottom of the screen it will show the saved payment methods. Simply click the “X” next to the payment method to delete it.
How do I use my credit terms
Once you have filled out the application (available after 90 days of usage on our site), a radio button will appear during Checkout for you to click that will put the order on your account. Accounts can be paid at any time with credit card or Auto-ACH from a checking account that you designate to be used for that purpose.
How do I upload files
In the Account Manager screen, click on either the “Media Manager” link or the “Plan Room” link beneath your name. This will open a window that will ask you to select the file that you want to upload. Click “Browse” and go the file on your computer that you want to upload. Check the radio button that most clearly designates the type of file then upload the document. The document will then appear in your Plan Room or Media Manager.
How do I upload an image to my “Profile” portion of the Account Manager
Click your name. A window will appear to the right of your name, go to “Edit Profile”, OR click the “Profile” link on the left hand side of the screen. Click on the “Action” button below the area where you could put in a picture. Click “Change Photo”. Choose a JPG or PNG file from your computer. Click “Update Avatar” which uploads the file and the picture will change. It will automatically resize to the window.
How do I “Logout” of the Account Manager
Click your name and a window will appear to the right of your name. Click “Logout”.